Frequently Asked Questions
- Can I deposit at MGM Springfield to wager online?
- Do I need to have already registered for an online gaming account before visiting the cage?
- How long does it take for the funds to be credited to my account?.
- Can I withdraw online funds at MGM Springfield
- Can I authorize anyone else to collect the funds on my behalf?
- How long does it take for funds to be available at MGM Springfield after I place a withdrawal request?
- What happens if I am unable to collect the money at MGM Springfield?
- Do I need to provide any documents to collect my withdrawal?
- I have requested a withdrawal but still haven't received an email with a Voucher ID.
- Do I have to collect the money in cash?
- Is there a minimum amount I need to make to make a deposit at the cage?
The below points are specific to BETMGM US labels.
- I have not reached my deposit limit. Why am I unable to make a deposit?
- Why is the deposit time displayed on the Payment History page different from the time I made the deposit?
1. Can I deposit at MGM Springfield to wager online?
Yes, please visit our MGM Springfield venue to initiate a deposit.
2. Do I need to have already registered for an online gaming account before visiting the cage?
Yes. You will need to have completed the online account registration before you can make a deposit at the cage. Your online account will also need to be fully verified before you can use this deposit option.
3. How long does it take for the funds to be credited to my account?
The funds will be credited instantly.
4. Can I withdraw online funds at MGM Springfield?
Yes. Simply login to your online account, visit the withdrawal section of the online cashier, and request the amount you would like to pick up at the cage. You will then receive a series of emails when your withdrawal is initiated, approved, and processed with a voucher ID.
5. Can I authorize anyone else to collect the funds on my behalf?
No. Funds must be collected by the online account holder in person. Valid government-issued ID will be required to be shown to verify identity.
6. How long does it take for funds to be available at MGM Springfield after I place a withdrawal request?
Withdrawal requests can take up to 72 hours to be processed and approved. Please note that every withdrawal is subject to our risk rules and withdrawal procedures.
7. What happens if I am unable to collect the money at MGM Springfield?
If, for any reason, you are unable to collect money at MGM Springfield, the transaction will be cancelled, and the money returned to your gaming account. The money from a successfully requested withdrawal should be collected within 7 days of the of the request. If the money is not collected within 7 days, the transaction will be cancelled, and the money returned to your account within 48 hours.
8. Do I need to provide any documents to collect my withdrawal?
Yes. You should not proceed to MGM Springfield until you have received an email with your Voucher ID. You must have all of the following items when you arrive at the Cage:
- Printed copy of the email (emailed to your registered address) with the Voucher ID or you can also present the confirmation email with the Voucher ID on your mobile device
- A valid government-issued ID (for example, a driver’s license or passport) that includes your name and date of birth
9. I have requested a withdrawal but still haven't received an email with a Voucher ID.
All withdrawals are subject to withdrawal procedures which may take some time. Once these are completed, an email will be sent to you with the details, so please be patient. Remember to check your Spam folder for an email with your voucher ID.
10. Do I have to collect the money in cash?
Yes, the funds collected at MGM Springfield can be requested in cash only. For large pay-outs, please inquire at the Cage for other pay-out options.
11. Is there a minimum amount I need to make to make a deposit at the cage?
Yes, the minimum deposit is $10
The below points are specific to BETMGM US labels.
1. I have not reached my deposit limit. Why am I unable to make a deposit?
It’s possible that you may have reached the limit based on a deposit you made in another state. All BetMGM deposits are included when we apply the Responsible Gaming Deposit Limit to your account. The total of all deposits cannot exceed the limit that you have specified.
2. Why is the deposit time displayed on the Payment History page different from the time I made the deposit?
All deposits are displayed in EST (Eastern Standard Time).