Management Rules

  1. The BetMGM Terms of Service are listed at https://help.ma.betmgm.com/en/general-information/legal-matters/general-terms-and-conditions. The BetMGM Privacy Policy is listed at https://help.ma.betmgm.com/en/general-information/security/privacy-policy. They should be considered in conjunction with the BetMGM House Rules.
  2. BetMGM prohibits persons under the age of 21 from opening and/or funding a wagering account. Any person under the age of 21 years shall not place wagers with or collect winning wagers from any licensed race book, sports pool or pari-mutuel operator.
  3. Payouts of account withdrawals may be delayed by up to 5 days in order for BetMGM to conduct a security review.
  4. BetMGM shall only accept wagers from patrons that have been affirmatively located as being physically present in the state of Massachusetts at the time of their wagering.
  5. Persons shall place a wager only on their own behalf and shall not wager for any other person.
  6. BetMGM account holders are encouraged to contact Customer Care by email or live chat for additional wagering information and questions of any such nature. Patrons should submit complaints or disputes in writing as soon as is reasonably practicable following the date of the original transaction to which the claim or dispute refers. Complaints may be submitted by email to Customer Complaints BetMGM will investigate any issue and provide a timely response. Any unresolved dispute arising as a result of wagers accepted by BetMGM shall be resolved as set forth by the Massachusetts Gaming Commission. Please refer to Section 28. Binding Individual Arbitration, Dispute Resolution, and Applicable Law in the BetMGM Terms of Service for additional information relating to customer dispute resolutions.
  7. A patron can contact the MGC directly to file a complaint by accessing https://massgaming.com/regulations/fairdeal/ and completing the requisite information. Patrons can submit disputes by calling the Commission’s Integrity Tip Line at 1 (844) 303-8477 or completing a form (found on https://massgaming.com/regulations/fairdeal/) and sending it via email to MGCcomments@massgaming.gov, or mailing it to: Massachusetts Gaming Commission, 101 Federal Street, 12th Floor, Boston, MA, ATTN: Sports Division.
    BetMGM aims to provide a safe and responsible environment for patrons and will always recognize and acknowledge the patron’s ability to set daily limits or place their account in a timeout status restricting their ability to wager through BetMGM at any time. In the event a patron has a pending wager and then self-excludes, the wager shall be canceled, and the funds returned to the patron.
  8. BetMGM’s Massachusetts House Rules became effective on November 27, 2024.